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Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

Six Quick PRACTICAL Tips To Speed Up Payments

Just in time for Christmas!*TIP #1 - Text Messages If you've got a mobile phone, your debtor probably has one too. Send a text msg to them from a service like SMS-IT. It's sent from your email, goes to their phone and their reply comes back to your email. You can send the same message [...]

By | 2018-12-11T06:35:50+00:00 December 11th, 2018|Uncategorized|0 Comments

I’ll call you tomorrow

If YOU had an overdue account you probably WOULDN'T want to talk to your creditor about it would you? So, a face-to-face discussion or phone call would be your least preferred options. From the Creditors point of view though, there are several ways to follow up an overdue account. The graph here looks at the [...]

By | 2018-08-30T22:03:45+00:00 August 30th, 2018|Uncategorized|0 Comments

The Power Of Bullet Points In Reminders

When you * State The Facts, * Use Bullet Points and * Keep Your "Threat" Vague it makes your email or letter easier to read and is generally more successful in eliciting payments from or at least some sort of response from a debtor. We frequently use similar wording as in the email below as [...]

By | 2018-08-29T03:06:25+00:00 August 29th, 2018|Uncategorized|0 Comments

Never Say Die … until you absolutely HAVE to.

Small unpaid account.  Long overdue.  You've emailed, written snail-mail letters, phoned and left messages to chase up payment.  All to no avail. Complete silence and lack of response.  What now? The two main options people normally take are ... 1:  Give it to a Debt Collector or Lawyer. But, if the debt IS a small [...]

By | 2018-08-27T04:05:55+00:00 August 27th, 2018|Uncategorized|0 Comments

A nasty “nasty” email

THIS is the wording from one of the most powerful emails that we send. It's the VERY LAST one we send for our clients to show that they really mean business. If debtors are going to respond, they WILL respond to this one. IMPORTANT: It only works as long as the debtor has been 'softened' [...]

By | 2017-10-19T05:34:04+00:00 October 19th, 2017|Uncategorized|0 Comments

This email collected $197,000!

* The debt was $197,000. * It was for three invoices. * The creditor is an accounting firm. * The debtor was a national, very large legal practice. * Trading terms are that payment becomes due fourteen (14) days from date of issue. * The Partner was initially reluctant to release the account for follow [...]

By | 2017-10-06T07:27:11+00:00 September 28th, 2017|Uncategorized|0 Comments

Pay up or I’ll … ??

What can you do when you want a debtor to pay but you DON’T want to threaten legal action? Ever been there? If so, try this. Send a “no real threat” threat email. Threaten the “non-specific”.  Things like * consider other alternatives * have to submit a report to the Board * have to revert [...]

By | 2017-07-19T05:07:30+00:00 July 19th, 2017|Uncategorized|0 Comments

This system collected TOO MUCH money …

BACKGROUND Orthodontic Practice. 8 branches. Most parents chose to pay monthly. They were sent a monthly coupon book. Of course, many parents forgot or overlooked their payments so Fiona (Receptionist at Head Office) had to chase up any late payers. There were many - every month. An onerous and unpleasant task. Many hours were spent [...]

By | 2018-11-27T04:09:44+00:00 April 13th, 2017|Uncategorized|0 Comments