- After three months the 90d+ debtors reduced by over 72%.
- Practical collection procedure created and managed offsite.
- No client upset as all new procedures were carefully and gently introduced.
- Firm able to safely plan cashflow now that unpaid invoices are followed up regularly.
- Business Manager and Solicitors only involved when disputes or queries are raised while maintaining 100% control of which clients are followed up and which are not.
- Small legal practice – one Principal + 3 solicitors.
- Owner extremely conscious of retaining client goodwill..
- Spasmodic collection efforts extremely UNsuccessful.
- Ledger not large yet debts “blowing out”.
- No working follow up system in place.