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Credit Process Audits (CPA)
Seminars held in 2018
National Wholesale Distributor
Chain of Department Stores
12 partner accounting firm
Country Accountancy Practice
Small Legal Practice
The primary focus of all presentations, seminars and In-House Training workshops since we first started running them back in 1991 is to
show delegates how to set up a collection system from scratch quickly or operate a recently created one,
give them practical “real-world” skills, solutions and strategies to get more accounts paid on time, and, most importantly,
explain how to maintain customer goodwill while doing so.
A realistic plan-of-attack is created that addresses each delegates current situation, taking into account staffing, time available, personal preferences and need.
A “New Customer” procedure customised and designed for each business.
A procedure for collecting overdue accounts including telephone scripts, email and letter templates for immediate use.
Psychology of Debt (Understanding the underlying principles that underpin all successful account collections)
The New Customer Procedure (how to gently introduce new account customers to a credit facility from first contact.)
How to “Tidy Up” the existing situation (how to collect present outstandings quickly, )
Ongoing Collection procedures. (how to systemise ongoing collection procedures and make it a “No Brainer”.)
Effective and time-efficient account collection procedures.
Practical Collection Techniques.
Advanced telephone skills and techniques.
How to customise a collection procedure.
When and how to apply certain collection strategies.
How to get additional help when needed.
How to deal with problem accounts.
If the debtor WANTS to pay, but just can’t … a Case Study
I’ll call you tomorrow
The Power Of Bullet Points In Reminders
Some Wording for “Letters of Demand”
Never Say Die … until you absolutely HAVE to.
About Michael Todd
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