People Do NOT Like To Be Phoned, so …

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People Do NOT Like To Be Phoned, so …

We sent out 45 emails on Saturday last weekend, and today, Tuesday, 5.00pm, 28 of them have responded. Save time and try this neat little “trick” to get debtors to contact you rather than you having to chase them.

If YOU owed money to someone, would you rather that they write to you or phone you? MOST people will do almost anything NOT to have to talk about money owed, so, following along the lines of “Speak the Good News, Write the Bad News” try this technique.

 

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This is what we sent…

Dear Sirs,
We refer to previous reminders regarding the following:-
Invoice for: ABC Services Pty Ltd
Invoice No: 104256
Amount: $6,600.00
We will call you next week to see if we can be of any help, or to attend to any queries that you may have, as payment has now fallen well outside of our normal credit facility and we are unsure why. If payment has recently been sent, thank you for doing so and please accept our apologies for this reminder.
Regards,
Michael Todd.

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The reminder before this (sent a week earlier) had said …

Dear Sirs,
The amount in our last email (below) was for a July balance. Please advise when you hope to be forwarding the amount due or let me know if you have any queries that I can help you with.
Regards,
Michael Todd.

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And the reminder before that (which was the first of this series) had said …

Dear Sirs,
Invoice for: ABC Services Pty Ltd
Invoice No: 104256
Amount: $6,600.00
According to our records, the above amount appears to be outstanding. If payment has been made, thank you. If it hasn’t, please organise for settlement in the near future. Please contact me if you have any queries or if I can be of any assistance.
Kind Regards,
Michael Todd

 

By | 2017-08-18T03:48:11+00:00 August 23rd, 2010|techniques, wording|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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