Ask “Can You Help?” – not “When are you going to pay?”

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Ask “Can You Help?” – not “When are you going to pay?”

chasing slow payers by NOT asking them to payHow to get slow payers paying more quickly by phoning them and NOT asking them to pay!

There’s a guy in the States who puts out some tremendous Sales Training emails. I don’t subscribe to many, but I do to his. His name is Bob Oros. (Click here to get a copy of a great, free little e-book he’s written called “Dominate Your Market”.)

But I digress. He’s collating “collection tips” from his email data base and will give a copy of the e-book he’ll produce as a result to everyone who sends him tips. In his own words from his email today … “If you have not emailed your best collection technique or strategy, you still have time. I will be compiling all the responses in a special report and sending it to everyone who gave their input.”

This was my contribution … (I sent this using the name of an alias that we use in our own business – Jane Sands.


Hi Bob,

I am NOT a real person!
BUT, clients who haven’t paid our accounts don’t know this! I’m a “made-up” name. I do not exist.

We do this because it
• makes collecting any unpaid accounts much less confrontational,
• allows the debtor to “save face”, and
• leaves the creditor as someone who’s trying to help, not hassle.

How does it work?
1. Any ‘please-pay’ emails or letters are sent out under my (?!) name as soon as an account is overdue,
2. All that a ‘real’ person then has to say when making a “collection” phone call is
Hi John. My accounts people are chasing me up about one of your invoices. Can you help?
3. And then just listen; after blaming ME (!!) for having to make the call.

And I’m not a real person.
Sounds ridiculous, but it works … extremely well!

Jane Sands

Try it for yourself – Just once.
You’ll be hooked. Promise.(FYI – JANE is my sisters name.
SANDS is my Mother’s maiden name.)

By | 2020-04-03T04:44:03+00:00 March 5th, 2015|Uncategorized|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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