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Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

“You said you would … “

They said they'd pay.  They didn't.  They're a valuable client.  Try the wording below - it plays on their conscience.Dear SALUTATION,I refer to our last phone conversation where you advised that you would PUT 'PROMISE' HERE.Records indicate that no payment has yet been received. The arrangement made was made to provide you with some assistance and [...]

By | 2019-12-04T02:09:03+00:00 December 4th, 2019|Uncategorized|0 Comments

Three ways to improve cashflow.

Firstly, you will need to*   KNOW what your Debtors Day ratio is which measures how quickly cash is being collected from debtors.  (If you don't know, but DO know what your annual fees are, click HERE or on the table above.)*  REDUCE that ratio. (Businesses with lower debtor days tend to do better because their [...]

By | 2019-12-04T01:49:26+00:00 November 12th, 2019|Uncategorized|0 Comments

Spot The Techniques …

Background:* Dec 2018 - Invoice raised.* Partners very reluctant to follow up debt.  “I will not pay for any work done for Matthew (debtors ex-business partner)”.* 16 Oct 2019 - Finally released for follow up.* 18 Oct 2019 - Debtors ex-business partner agreed to pay one-third of debt before the email was sent.* 22 Oct 2019 [...]

By | 2019-10-31T04:21:33+00:00 October 31st, 2019|Uncategorized|0 Comments

When You’ve Just “Had Enough”

A simple but very effective “Demand Email/Letter” format. Dear Mr Jones, Records show that * The balance on your account is $4,047.74. * An arrangement was made for you to pay the remainder of your account by way of fortnightly reductions of $1,000.00. * That arrangement has not been maintained and you have not responded [...]

By | 2019-10-31T03:17:42+00:00 September 26th, 2019|Uncategorized|0 Comments

Text Messages Work

VERY RECENT CASE STUDY - Wednesday, 18 September 2019 - 1.45pm1  The debt had been factored.  About $35,000. (Factoring is where a third party pays the creditor on behalf of the debtor. The debtor can then 'pay off' the debt monthly to the Factoring Company. BUT, if a debtor stops paying, the Factoring Company can [...]

By | 2019-09-25T05:59:08+00:00 September 19th, 2019|Uncategorized|0 Comments

Being Ignored? Try this …

Debtor not replying? 'Small' debt?Too small and expensive to take to court? What to do? Try this ... Dear Mr Smith,Records indicate that we have now tried every reasonable way to have this account settled without having to resort to policy. If/when this becomes necessary when next reviewing your account additional costs will be incurred [...]

By | 2019-04-26T07:53:44+00:00 April 26th, 2019|Uncategorized|0 Comments

Six Quick PRACTICAL Tips To Speed Up Payments

Just in time for Christmas! *TIP #1 - Text Messages If you've got a mobile phone, your debtor probably has one too. Send a text msg to them from a service like SMS-IT. It's sent from your email, goes to their phone and their reply comes back to your email. You can send the same [...]

By | 2019-12-04T02:01:33+00:00 December 11th, 2018|Uncategorized|0 Comments

I’ll call you tomorrow

If YOU had an overdue account you probably WOULDN'T want to talk to your creditor about it would you? So, a face-to-face discussion or phone call would be your least preferred options. From the Creditors point of view though, there are several ways to follow up an overdue account. The graph here looks at the [...]

By | 2018-08-30T22:03:45+00:00 August 30th, 2018|Uncategorized|0 Comments

The Power Of Bullet Points In Reminders

When you * State The Facts, * Use Bullet Points and * Keep Your "Threat" Vague it makes your email or letter easier to read and is generally more successful in eliciting payments from or at least some sort of response from a debtor. We frequently use similar wording as in the email below as [...]

By | 2018-08-29T03:06:25+00:00 August 29th, 2018|Uncategorized|0 Comments