About mTodd2020

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

We Need to Talk About auto-text.

We Need to Talk About auto-text. It’s a Game Changer.  At one of our clients, for example, when we type "audaud" it produces THIS wording ...Dear Taina,    During a recent audit of our accounts it was pointed out that Invoice 1234 ($352.00) appears to remain outstanding.As we are not aware of any queries and [...]

By | 2020-02-17T05:15:21+00:00 February 17th, 2020|Uncategorized|1 Comment

“You said you would … “

They said they'd pay.  They didn't.  They're a valuable client.  Try the wording below - it plays on their conscience.Dear SALUTATION,I refer to our last phone conversation where you advised that you would PUT 'PROMISE' HERE.Records indicate that no payment has yet been received. The arrangement made was made to provide you with some assistance and [...]

By | 2020-04-02T00:03:31+00:00 December 4th, 2019|Uncategorized|0 Comments

Spot The Techniques …

Background:* Dec 2018 - Invoice raised.* Partners very reluctant to follow up debt.  “I will not pay for any work done for Matthew (debtors ex-business partner)”.* 16 Oct 2019 - Finally released for follow up.* 18 Oct 2019 - Debtors ex-business partner agreed to pay one-third of debt before the email was sent.* 22 Oct 2019 [...]

By | 2019-10-31T04:21:33+00:00 October 31st, 2019|Uncategorized|0 Comments

When You’ve Just “Had Enough”

A simple but very effective “Demand Email/Letter” format. Dear Mr Jones, Records show that * The balance on your account is $4,047.74. * An arrangement was made for you to pay the remainder of your account by way of fortnightly reductions of $1,000.00. * That arrangement has not been maintained and you have not responded [...]

By | 2019-10-31T03:17:42+00:00 September 26th, 2019|Uncategorized|0 Comments

Text Messages Work

VERY RECENT CASE STUDY - Wednesday, 18 September 2019 - 1.45pm1  The debt had been factored.  About $35,000. (Factoring is where a third party pays the creditor on behalf of the debtor. The debtor can then 'pay off' the debt monthly to the Factoring Company. BUT, if a debtor stops paying, the Factoring Company can [...]

By | 2019-09-25T05:59:08+00:00 September 19th, 2019|Uncategorized|0 Comments

Being Ignored? Try this …

Debtor not replying? 'Small' debt?Too small and expensive to take to court? What to do? Try this ... Dear Mr Smith,Records indicate that we have now tried every reasonable way to have this account settled without having to resort to policy. If/when this becomes necessary when next reviewing your account additional costs will be incurred [...]

By | 2019-04-26T07:53:44+00:00 April 26th, 2019|Uncategorized|1 Comment

I’ll call you tomorrow

If YOU had an overdue account you probably WOULDN'T want to talk to your creditor about it would you? So, a face-to-face discussion or phone call would be your least preferred options. From the Creditors point of view though, there are several ways to follow up an overdue account. The graph here looks at the [...]

By | 2018-08-30T22:03:45+00:00 August 30th, 2018|Uncategorized|0 Comments