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Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

This system collected TOO MUCH money …

BACKGROUNDOrthodontic Practice. 8 branches. Most parents chose to pay monthly. They were sent a monthly coupon book. Of course, many parents forgot or overlooked their payments so Fiona (Receptionist at Head Office) had to chase up any late payers. There were many - every month. An onerous and unpleasant task. Many hours were spent each [...]

By | 2019-02-27T03:01:58+00:00 April 13th, 2017|Uncategorized|0 Comments

Get your iPhone to READ ANYTHING aloud to you

This is NOT one of our normal posts (it’s got NOTHING to do with account collections!) but there’s a little used function on the iPhone that lets you listen to anything displayed on your screen. An email, a website, a pdf document even an entire book (iBook, Kindle, etc) - ANYTHING on your screen. Enjoy. [...]

By | 2017-09-20T09:36:20+00:00 March 8th, 2017|techniques, telephone|0 Comments

What to say … ?

When phoning an INDIVIDUAL - for the very first time Apply the “Assumption of Innocence”. Don’t actually ask why the account hasn’t been paid at all. Assume it’s on the way, or, at the very least, that it’s been sent! Gwen Iveer - Good Morning. May I speak to Fred Jones please? Mr Jones - [...]

By | 2017-07-13T08:51:39+00:00 February 2nd, 2017|techniques, telephone, Uncategorized|0 Comments

What killed the cat?

You KNOW the answer. Curiosity. One of the definitions of curiosity (English/Oxford Dictionary) is “a strong desire to know or learn something”. These 6 short blog posts explain how to use this seldom-used aspect of human nature to get paid more promptly … How to use Curiosity to get a debt paid. - Using a [...]

By | 2018-09-03T05:05:06+00:00 February 1st, 2017|techniques, Uncategorized|0 Comments

Collecting Accounts Using a Voice Memo.

A recorded voice memo attached to an email is almost ALWAYS opened by the recipient. In other words, if all other contact attempts (phone messages, emails, letters, text messages …) have failed to yield a response from the debtor, this one will probably work. It allows the “caller” (who should preferably be a senior person, [...]

By | 2017-07-13T08:51:39+00:00 January 19th, 2017|Uncategorized|0 Comments

Face-To-Face Meetings – How to get a debtor talking.

* Debtor hasn’t paid. * He’s coming into the office. * You need to discuss his account with him. * It’s badly overdue. * For most of us, this can be difficult. (Raising a sensitive topic like this in a face-to-face situation.) The solution? Don’t YOU raise the topic first! Get HIM to, like this [...]

By | 2017-07-13T08:51:39+00:00 January 17th, 2017|techniques|0 Comments