“I leave message after message and no one ever calls me back!” Sound familiar? Voicemails are great, but not so much when “chasing” slow payers. This will help. GET VOICEMAIL BASICS RIGHT 1 Keep it short. 10 - 20 seconds maximum. 2 Never use the word JUST. Get right in to your message 3 Leave [...]
When phoning an INDIVIDUAL - for the very first time Apply the “Assumption of Innocence”. Don’t actually ask why the account hasn’t been paid at all. Assume it’s on the way, or, at the very least, that it’s been sent! Gwen Iveer - Good Morning. May I speak to Fred Jones please? Mr Jones - [...]
You KNOW the answer. Curiosity. One of the definitions of curiosity (English/Oxford Dictionary) is “a strong desire to know or learn something”. These 6 short blog posts explain how to use this seldom-used aspect of human nature to get paid more promptly … How to use Curiosity to get a debt paid. - Using a [...]
Once upon a time … THE DAY THE COMPLAINT IS SERVED ON THE CLIENT "Boy. Am I in big trouble. I never should've sold those pulleys without checking." NEXT DAY - "I forgot that I'd cancelled my products liability insurance." 2 DAYS LATER ON FIRST MEETING WITH LAWYER - “If I lose this case - [...]
A recorded voice memo attached to an email is almost ALWAYS opened by the recipient. In other words, if all other contact attempts (phone messages, emails, letters, text messages …) have failed to yield a response from the debtor, this one will probably work. It allows the “caller” (who should preferably be a senior person, [...]
The debtor hasn’t paid and the accounts pretty badly overdue. He’s coming IN to the office to meet with you. You really need to discuss his overdue account with him.For most of us, this can be difficult. (Raising a sensitive topic like this in a face-to-face situation.)The solution?Don’t YOU raise the topic first!Get HIM to, [...]
Tried ‘everything’ to get paid (sent email reminders, left phone messages, sent statements, “threatening” demands, text messages - you may even have tried ‘snail mail’)? Getting frustrated? Debtor won’t pay or even respond? Try this … curiosity. STEP ONE: Prepare a draft email to your lawyers saying simply … Hi Jon, Please ignore my last [...]
A lot of our work requires us to send many email reminders in one hit. I've just completed a series of workshops and found out that a lot of people aren't clear about how to do this. So, this page explains how to create an email merge using WORD, EXCEL and OUTLOOK in case you [...]
How many influencing techniques can YOU find in this short, yet extremely effective, email? Using only one of any of the influencing techniques mentioned below won't work. BUT ... when used as they have in this email these techniques are extraordinarily powerful and WILL get a response. We use a combination of them in almost all [...]
What would YOU do? The Creditor - An Accounting Firm who provide accounting and taxation advice. The work done can be disputed. Often is - when a debtor can't pay their fees - even when the work done is excellent. The Debtor - They owe $10,000. Want to 'pay it off" at $1,500 a month. [...]