About mTodd2020

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

What to say … ?

When phoning an INDIVIDUAL - for the very first time Apply the “Assumption of Innocence”. Don’t actually ask why the account hasn’t been paid at all. Assume it’s on the way, or, at the very least, that it’s been sent! Gwen Iveer - Good Morning. May I speak to Fred Jones please? Mr Jones - [...]

By | 2017-07-13T08:51:39+00:00 February 2nd, 2017|techniques, telephone, Uncategorized|0 Comments

What killed the cat?

You KNOW the answer. Curiosity. One of the definitions of curiosity (English/Oxford Dictionary) is “a strong desire to know or learn something”. These 6 short blog posts explain how to use this seldom-used aspect of human nature to get paid more promptly … How to use Curiosity to get a debt paid. - Using a [...]

By | 2018-09-03T05:05:06+00:00 February 1st, 2017|techniques, Uncategorized|0 Comments

Collecting Accounts Using a Voice Memo.

A recorded voice memo attached to an email is almost ALWAYS opened by the recipient. In other words, if all other contact attempts (phone messages, emails, letters, text messages …) have failed to yield a response from the debtor, this one will probably work. It allows the “caller” (who should preferably be a senior person, [...]

By | 2017-07-13T08:51:39+00:00 January 19th, 2017|Uncategorized|0 Comments

Face-To-Face Meetings – How to get a debtor talking.

The debtor hasn’t paid and the accounts pretty badly overdue.  He’s coming IN to the office to meet with you. You really need to discuss his overdue account with him.For most of us, this can be difficult. (Raising a sensitive topic like this in a face-to-face situation.)The solution?Don’t YOU raise the topic first!Get HIM to, [...]

By | 2020-03-11T05:34:31+00:00 January 17th, 2017|techniques|0 Comments

How to use Curiosity to get a debt paid.

Tried ‘everything’ to get paid (sent email reminders, left phone messages, sent statements, “threatening” demands, text messages - you may even have tried ‘snail mail’)? Getting frustrated? Debtor won’t pay or even respond? Try this … curiosity. STEP ONE: Prepare a draft email to your lawyers saying simply …      Hi Jon,      Please ignore my last [...]

By | 2017-07-13T08:51:39+00:00 January 12th, 2017|techniques|0 Comments

How many influencing techniques can YOU find?

How many influencing techniques can YOU find in this short, yet extremely effective, email? Using only one of any of the influencing techniques mentioned below won't work. BUT ... when used as they have in this email these techniques are extraordinarily powerful and WILL get a response. We use a combination of them in almost all [...]

By | 2017-07-20T00:03:10+00:00 September 15th, 2015|techniques, wording|0 Comments

Get payment arrangements in writing

What would YOU do? The Creditor - An Accounting Firm who provide accounting and taxation advice. The work done can be disputed. Often is - when a debtor can't pay their fees - even when the work done is excellent. The Debtor - They owe $10,000. Want to 'pay it off" at $1,500 a month. [...]

By | 2017-07-13T08:51:39+00:00 September 1st, 2015|case studies|0 Comments