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Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

If you’re not using Quick Parts in emails yet …

A fantastic time-saver. Create a 'library' of standard phrases, entire emails even. Watch your productivity soar! This post explains how to use Microsoft Quick Parts. Use it to save commonly used wording in emails. It's the best way to insert commonly used phrases, paragraphs and entire emails very, very quickly without having to type them [...]

By | 2020-02-17T05:23:20+00:00 March 2nd, 2015|Uncategorized|0 Comments

YOU tell us why you’re not paying or we’ll …

If some account customers aren't paying when they're supposed to, ask them to tell you why ... in THEIR own words. Combine this with the threat of the "non-specific" and you'll be pleasantly surprised to see how many pay or come back to you with a payment date before the 'deadline'. a question ... How [...]

By | 2020-03-04T00:55:33+00:00 February 22nd, 2015|Uncategorized|0 Comments

One Little Magic Sentence

You're a debtor. You owe $2,000 to two creditors. $4,000 owed in total. Both for similar services. Neither creditor A or B is more important to you than the other. Both have sent email reminders saying essentially the same thing ... "please pay". You haven't got enough to pay either.The next email reminder from the [...]

By | 2020-03-19T06:08:49+00:00 February 20th, 2015|Uncategorized|0 Comments

Six Key Influencing Factors – a 12 minute video

Whether you're Chasing Slow Payers or selling something, this short 12 minute video explains 6 influencing factors identified by Dr Robert Cialdini that will help you to achieve vastly improved results. 1  Reciprocity 2  Scarcity 3  Authority 4  Consistency 5  Liking 6  Consensus We use all regularly at various contact points during the collection cycle.

By | 2017-07-13T08:51:39+00:00 February 16th, 2015|Uncategorized|0 Comments

Are your accounts being paid on time?

Are you getting the collection results that you want and need? No? Are clients paying you later than they should be? Yes? Then perhaps it's time to re-think about how you are managing your debtors?  Are you ... Starting everything early? Keeping your trading terms as tight as the market will bear, following up overdue [...]

By | 2017-07-17T09:15:26+00:00 February 12th, 2015|Uncategorized|0 Comments

smile – and get paid more quickly

Who knew? Emoticons work! Put 'happy' faces [ :) ] in emails to clients when you're thanking them for paying promptly and'sad' faces [ :( ] in emails if they don't keep to payment arrangements.WHY - reason #1 Research published some time ago in the journal Social Neuroscience revealed that we react to emoticons in [...]

By | 2020-03-19T06:56:00+00:00 February 9th, 2015|techniques|0 Comments

it’s not about the money, Honey …

You’re the debtor. You haven’t paid the accountants bill. They’ve written to you a couple of times already. They’ve even tried phoning. You haven't replied to their messages. You get home. Your wife calls out “There’s a letter from the Accountants on your desk Honey.” How do you feel? With that sinking feeling, you collapse [...]

By | 2017-07-13T08:51:39+00:00 February 5th, 2015|Uncategorized|0 Comments

Don’t be skeptical – this WORKS.

This technique's been used for ages. Before you say "Can't do that", did YOU know that in 2000, "David Manning"  was a "made up" critic that Sony created to give positive reviews of their movies! In a Finance Company I worked for many, many years ago a made-up name was used there as well. Anyone [...]

By | 2017-07-17T09:13:56+00:00 February 2nd, 2015|Uncategorized|0 Comments

Sometimes, the less said, the better

Whenever all of your 'collection' attempts (emails, letters, phone & text messages .. ) have been ignored, sometimes, the less said, the better. This almost always gets a response ... but only IF you follow all of the 6 steps below, ALL of them. It's simple psychology. Why this works. * It's a slap in the face. It's [...]

By | 2017-07-20T00:32:01+00:00 January 28th, 2015|Uncategorized|0 Comments

Something to think about.

Get on friendly terms with the person you leave a message with. AND, get their FIRST name. Imagine this: You get a phone call. It's for someone else. You take a message. You give it to the person it was meant for. The next day, the same person calls back. They greet you by your [...]

By | 2017-07-13T08:51:39+00:00 December 18th, 2014|Uncategorized|0 Comments