Does this sound familiar? You’ve got a customer with an overdue account. Standard reminders haven’t worked and phone messages left for them been ignored?
If so, try this simple, effective and non-offensive approach that we encourage our clients to use. Blame the “accounts people” for having to follow up the payment.
It was a $13,000 debt. The Business Owner sent an email to his client about another matter but the second paragraph started with the wording, “Anyway, sorry to trouble you with this, but I have been informed by our accounts department that …. “
The result – “Apologies for this. We will settle this immediately.”
Simple phrasing – powerful result. Sounds too simple doesn’t it? But have YOU tried it?
Q: What if the debtor doesn’t reply?
A: What does that tell you about his genuine intent (or lack thereof) to pay?