Blame the “accounts people”

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Blame the “accounts people”

blame the accounts peopleDoes this sound familiar? You’ve got a customer with an overdue account. Standard reminders haven’t worked and phone messages left for them been ignored?

If so, try this simple, effective and non-offensive approach that we encourage our clients to use. Blame the “accounts people” for having to follow up the payment.

Recent example
It was a $13,000 debt. The Business Owner sent an email to his client about another matter but the second paragraph started with the wording, “Anyway, sorry to trouble you with this, but I have been informed by our accounts department that ….

The result – “Apologies for this. We will settle this immediately.”

Simple phrasing – powerful result. Sounds too simple doesn’t it? But have YOU tried it?

Q: What if the debtor doesn’t reply?
A: What does that tell you about his genuine intent (or lack thereof) to pay?

Related links
Not my fault 
I’m your friend – talk to ME

By | 2017-07-13T08:51:39+00:00 November 20th, 2014|Uncategorized|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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