bob – the builder is a real, live Case Study. I am recording what does or doesn’t happen so that you can see the thought processes behind an effective collection strategy and how the three principles of effective account collections are applied in real life.
Today is the day that the 2nd instalment is supposed to be paid. Nothing has been received yet, so we sent Dave (the Debtor) a short email to say so.
This is the wording used …
Dear Mr Developer,
Further to our email below, please advise how much you hope to be depositing in the next few days.
Nothing fancy. No accusation of non-payment made. The 13 February email (see part 5) was below this one.
Depends on what Dave does or doesn’t do.
Have to wait and see.
He paid once, will he again?
We’ll keep being hard to ignore until he responds.
I’ve diarised another follow up for Wednesday, 04 March.