bob – the builder (part 6)

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bob – the builder (part 6)

this is part 6 of a live Case Study.  click on the picture for the full story bob – the builder is a real, live Case Study. I am recording what does or doesn’t happen so that you can see the thought processes behind an effective collection strategy and how the three principles of effective account collections are applied in real life.

To see all of bob – the builder as it unfolds/unfolded click here.



Part 6

27 February
Today is the day that the 2nd instalment is supposed to be paid. Nothing has been received yet, so we sent Dave (the Debtor) a short email to say so.

This is the wording used …

Dear Mr Developer,

Further to our email below, please advise how much you hope to be depositing in the next few days.

Michael Todd.

Nothing fancy. No accusation of non-payment made. The 13 February email (see part 5) was below this one.

What now?
Depends on what Dave does or doesn’t do.
Have to wait and see.
He paid once, will he again?
We’ll keep being hard to ignore until he responds.
I’ve diarised another follow up for Wednesday, 04 March.

So, dear Reader, again, until next time.

go to bob – the builder (part 7)


By | 2017-09-20T13:07:40+00:00 February 27th, 2009|case studies|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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