What to say … ?

When phoning an INDIVIDUAL - for the very first time Apply the “Assumption of Innocence”. Don’t actually ask why the account hasn’t been paid at all. Assume it’s on the way, or, at the very least, that it’s been sent! Gwen Iveer - Good Morning. May I speak to Fred Jones please? Mr Jones - [...]

By | 2017-07-13T08:51:39+00:00 February 2nd, 2017|techniques, telephone, Uncategorized|0 Comments

What killed the cat?

You KNOW the answer. Curiosity. One of the definitions of curiosity (English/Oxford Dictionary) is “a strong desire to know or learn something”. These 6 short blog posts explain how to use this seldom-used aspect of human nature to get paid more promptly … How to use Curiosity to get a debt paid. - Using a [...]

By | 2018-09-03T05:05:06+00:00 February 1st, 2017|techniques, Uncategorized|0 Comments

Face-To-Face Meetings – How to get a debtor talking.

The debtor hasn’t paid and the accounts pretty badly overdue.  He’s coming IN to the office to meet with you. You really need to discuss his overdue account with him.For most of us, this can be difficult. (Raising a sensitive topic like this in a face-to-face situation.)The solution?Don’t YOU raise the topic first!Get HIM to, [...]

By | 2020-03-11T05:34:31+00:00 January 17th, 2017|techniques|0 Comments

How to use Curiosity to get a debt paid.

Tried ‘everything’ to get paid (sent email reminders, left phone messages, sent statements, “threatening” demands, text messages - you may even have tried ‘snail mail’)? Getting frustrated? Debtor won’t pay or even respond? Try this … curiosity. STEP ONE: Prepare a draft email to your lawyers saying simply …      Hi Jon,      Please ignore my last [...]

By | 2017-07-13T08:51:39+00:00 January 12th, 2017|techniques|0 Comments

How many influencing techniques can YOU find?

How many influencing techniques can YOU find in this short, yet extremely effective, email? Using only one of any of the influencing techniques mentioned below won't work. BUT ... when used as they have in this email these techniques are extraordinarily powerful and WILL get a response. We use a combination of them in almost all [...]

By | 2017-07-20T00:03:10+00:00 September 15th, 2015|techniques, wording|0 Comments

deal with difficult people like Buddha does

Occasionally, fortunately rarely, when chasing slow payers (it's a very sensitive matter), you'll come across someone who's rude, abusive even.Most times, it's not YOU they're angry at, it's the situation or something totally nothing-to-do with the account OR they're just nasty people!This short story might help you deal with it.Buddha was well known for his [...]

By | 2020-03-09T03:09:51+00:00 August 7th, 2015|techniques|0 Comments

smile – and get paid more quickly

Who knew? Emoticons work! Put 'happy' faces [ :) ] in emails to clients when you're thanking them for paying promptly and'sad' faces [ :( ] in emails if they don't keep to payment arrangements.WHY - reason #1 Research published some time ago in the journal Social Neuroscience revealed that we react to emoticons in [...]

By | 2020-03-19T06:56:00+00:00 February 9th, 2015|techniques|0 Comments

What you would like me to say?

Your account customer has an overdue invoice. He hasn’t replied to your reminder emails or letters. Your phone messages aren't being returned. His mobile’s always “out of range” or busy.   What to do? Try this.  (An email or letter work just as well.) Hi Martin, I have to do a report to the Board [...]

By | 2017-10-13T03:34:35+00:00 September 26th, 2014|techniques|0 Comments