Always use a “Collection Hierarchy”

Using a collection hierarchy and following up unpaid accounts very quickly, while being polite but persistent, is much simpler, less confrontational and far more effective than chasing slow payers later and harder. How to set up and work a Collection Hierarchy Start chasing accounts gently with an individual. If they're not effective in getting a [...]

By | 2017-09-20T10:17:02+00:00 March 20th, 2015|Uncategorized|0 Comments

Chase the wrong person on purpose.

You've had a hard day. You get home and walk in the front door. Joy. Calm. Peace. You change. Your wife calls out, "Oh Honey, the accountants called today and left a message for you to call back. They asked if you can call them back tomorrow". (Note: No details of why they were calling [...]

By | 2017-07-13T08:51:39+00:00 March 16th, 2015|Uncategorized|0 Comments

Don’t ask a Yes/No question – ask HOW

One of our clients was an Orthodontic Practice. Parents weren't paying for their Initial Consultation on the day of the consultation. "Please send me an invoice", being the most common answer to the Receptionist when asked "Would you like to pay for your consultation today?". The invoice was sent out (extra work), and parents were [...]

By | 2017-07-13T08:51:39+00:00 March 12th, 2015|Uncategorized|0 Comments

If you’re not using Quick Parts in emails yet …

A fantastic time-saver. Create a 'library' of standard phrases, entire emails even. Watch your productivity soar! This post explains how to use Microsoft Quick Parts. Use it to save commonly used wording in emails. It's the best way to insert commonly used phrases, paragraphs and entire emails very, very quickly without having to type them [...]

By | 2017-07-13T08:51:39+00:00 March 2nd, 2015|Uncategorized|0 Comments

YOU tell us why you’re not paying or we’ll …

If some account customers aren't paying when they're supposed to, ask them to tell you why ... in THEIR own words. Combine this with the threat of the "non-specific" and you'll be pleasantly surprised to see how many pay or come back to you with a payment date before the 'deadline'. to explain ... 1 [...]

By | 2017-07-13T08:51:39+00:00 February 22nd, 2015|Uncategorized|0 Comments

One Little Magic Sentence

You're a debtor. You owe $2,000 to two creditors. $4,000 owed in total. Both for similar services. Neither creditor A or B is more important to you than the other. Both have sent email reminders saying essentially the same thing ... "please pay". You haven't got enough to pay either. The next email reminder from [...]

By | 2017-07-13T08:51:39+00:00 February 20th, 2015|Uncategorized|0 Comments

Six Key Influencing Factors – a 12 minute video

Whether you're Chasing Slow Payers or selling something, this short 12 minute video explains 6 influencing factors identified by Dr Robert Cialdini that will help you to achieve vastly improved results. 1  Reciprocity 2  Scarcity 3  Authority 4  Consistency 5  Liking 6  Consensus We use all regularly at various contact points during the collection cycle.

By | 2017-07-13T08:51:39+00:00 February 16th, 2015|Uncategorized|0 Comments

Are your accounts being paid on time?

Are you getting the collection results that you want and need? No? Are clients paying you later than they should be? Yes? Then perhaps it's time to re-think about how you are managing your debtors?  Are you ... Starting everything early? Keeping your trading terms as tight as the market will bear, following up overdue [...]

By | 2017-07-17T09:15:26+00:00 February 12th, 2015|Uncategorized|0 Comments