Collecting Accounts Using a Voice Memo.

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Collecting Accounts Using a Voice Memo.

using voice memos when chasing slow payersA recorded voice memo attached to an email is almost ALWAYS opened by the recipient. In other words, if all other contact attempts (phone messages, emails, letters, text messages …) have failed to yield a response from the debtor, this one will probably work.

It allows the “caller” (who should preferably be a senior person, the Decision Maker in the business) to say what needs to be said without fear of interruption and in an informal manner.

It’ll probably take a couple of times before you’re comfortable recording your own voice, but, by doing it as suggested below (and not just reading out your memo)
* you can move around and use hand gestures, and
* there will inevitably be a few “um’s” and “er’s” as you record
both of which make it sound much more natural.

Recording your first voice memo
1 write out what you want to say (in other words, plan it) NB: always have a deadline for the debtor to respond by.
2 read it aloud a couple of times (be sure to speak slowly and clearly)
3 put the main points down in bullet-point format
4 practice the memo again several times, using only the bullet points as a guide
5 only then, record your memo.

What to use to record the memo
The easiest way is to record the memo on your phone. Use the earphones with the microphone for clarity. When finished, save it, using only the name of your firm, and then email it back to yourself as an attachment.

How to send the memo
1 Have it sent by your PA. The subject of the email to be simply “Voice Memo
2 The message to read only “The attached 34 second voice memo is self explanatory”. (Important to say how long the memo is)
3 Send a cc of the email to person who recorded it.

Why does this work where past attempts haven’t.
* It’s a very personal approach from the person who has a working relationship with the Debtor.
* They’ll open it – curiosity.
* There’s a deadline to reply by in the memo.
* The debtor can hear any disappointment/urgency in the memo.
* It’s non-confrontational allowing the debtor to save face.
* It can be forwarded to someone else.
* It can be replayed as often as wanted.

What if they don’t respond to THIS.
If you’ve really done everything else before sending a voice memo and THIS doesn’t work, then it’s “decision time” – your debtor is now clearly ignoring you. It’s time to get “heavy”. His intent or ability to pay is not there.

By | 2017-07-13T08:51:39+00:00 January 19th, 2017|Uncategorized|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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