chasing unpaid accounts? Here’s another myth …
The best way to get paid quickly is to phone all clients with overdue accounts.
The best way to get paid quickly is to start collecting early by email or letter and gradually build up to the collection phone call.
There’s nothing more confrontational than phoning someone to ask them to pay an account. So – don’t!
At least, not until you absolutely have to. Not until the debtor’s ignored your reminder email or letters. The poor paying clients (or those who simply can’t pay now) will identify themselves by not replying to your systematic follow up.
You shouldn’t have to chase them about overdue accounts, they should be contacting you to tell you why they can’t/won’t/haven’t paid yet.
Hey, you’re the Good Guy. You’ve supplied the service and given them time to pay. They are the Bad Guys who haven’t paid yet. So, set up a collection procedure which starts with a couple of ‘gentle’ reminder emails or letters. And , if they don’t reply to them, what are they telling you?
They’re telling you that:
1. They’re ignoring your account, or
2. They’ve moved from the address have on file, or
3. They’re dead!!
And, if you DO have to phone later, you don’t even have to ask for the money, just ask if they got your reminders and listen to how they reply. Much less confrontational. Much easier to do.