don’t phone first – write

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don’t phone first – write

chasing unpaid accounts? Here’s another myth …

The Myth:
The best way to get paid quickly is to phone all clients with overdue accounts.

The Fact:

The best way to get paid quickly is to start collecting early by email or letter and gradually build up to the collection phone call.


There’s nothing more confrontational than phoning someone to ask them to pay an account.        So – don’t!

At least, not until you absolutely have to. Not until the debtor’s ignored your reminder email or letters. The poor paying clients (or those who simply can’t pay now) will identify themselves by not replying to your systematic follow up.

Put the onus on them to respond, not on you to react.

You shouldn’t have to chase them about overdue accounts, they should be contacting you to tell you why they can’t/won’t/haven’t paid yet.

Hey, you’re the Good Guy. You’ve supplied the service and given them time to pay. They are the Bad Guys who haven’t paid yet. So, set up a collection procedure which starts with a couple of ‘gentle’ reminder emails or letters. And , if they don’t reply to them, what are they telling you?

They’re telling you that:
1. They’re ignoring your account, or
2. They’ve moved from the address have on file, or
3. They’re dead!!

write first, phone later.

And, if you DO have to phone later, you don’t even have to ask for the money, just ask if they got your reminders and listen to how they reply. Much less confrontational. Much easier to do.

By | 2020-02-17T05:40:13+00:00 April 8th, 2011|techniques|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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