This technique’s been used for ages. Before you say “Can’t do that“, did YOU know that in 2000, “David Manning” was a “made up” critic that Sony created to give positive reviews of their movies!
In a Finance Company I worked for many, many years ago a made-up name was used there as well. Anyone that called asking for him was directed through to the Collection Department.
I can’t tell you how many emails I’ve had from people about this very simple (and extraordinarily effective) technique. This is the most recent …”Brilliant. Thank you. “Jane” (my non-existent book-keeper) sends out any email reminders for me to any customers who haven’t paid when they are supposed to. I can even blame her for any of MY mistakes.“