When chasing slow payers, use a non-threatening title. You’ll ALWAYS get more replies. Most people are genuine and are likely to call back if they feel they’ll get a decent hearing from the creditor when they do. But, if the title’s a bit scary, they won’t.
For example, if you were a debtor and got a reminder from
* Manager – Accounts Receivable and another from
* Client Liaison.
Which one are YOU likely to call first?
(You may not even call the first one back, ever!)
Consider changing from some of these “threatening” titles
- Manager – Accounts Receivable
- Collections Manager
- Office Manager
- Debt Collection Officer
- Enrolments Review Officer
- Assistant to the Bursar
to a more friendly and approachable one such as
- Customer Relations
- Client Liaison
- Parent Liaison.
Keep the ‘stronger’ ones for later use.