who you gonna call?

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who you gonna call?

People are more likely to reply if you use a non-threatening titleWhen chasing slow payers, use a non-threatening title. You’ll ALWAYS get more replies. Most people are genuine and are likely to call back if they feel they’ll get a decent hearing from the creditor when they do. But, if the title’s a bit scary, they won’t.

For example, if you were a debtor and got a reminder from
*   Manager – Accounts Receivable and another from
*   Client Liaison.
Which one are YOU likely to call first?

(You may not even call the first one back, ever!)

Consider changing from some of these “threatening” titles

    • Manager – Accounts Receivable
    • Collections Manager
    • Office Manager
    • Debt Collection Officer
    • Enrolments Review Officer
    • Assistant to the Bursar

to a more friendly and approachable one such as

    • Customer Relations
    • Client Liaison
    • Parent Liaison.

Keep the ‘stronger’ ones for later use.

By | 2017-07-13T08:51:40+00:00 September 22nd, 2014|techniques|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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