how to change “Car Park Chatter” in Schools

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how to change “Car Park Chatter” in Schools

show compassion, but not to those that abuse itI respect the philosophy that, and I quote, “No Catholic child is excluded from Catholic schools on the grounds of genuine financial difficulties.” But, from a commercial point of view, this makes collecting unpaid school fees in this environment extremely difficult. Many Islamic schools have the same philosophy.

Most people ARE honest. I’ve worked in the area of account management for many years and still very firmly believe this to be a truism. BUT, there are ALWAYS (unfortunately) some people who abuse this, especially when they know that they don’t HAVE to pay if they don’t want to. They can cry “poor”, not pay … and, get away with it. It’s very common to hear delegates in my workshops tell of families that could pay, but don’t. I was in one New South Wales Catholic School a few years ago when the Principal said, “Look Michael. See that woman, over there, in the Mercedes, dripping in jewellery? She is not paying AND they’ve just come back from a holiday in the States.” He went on to explain that he knew of other families who were “doing it tough”, but were paying small token amounts in good faith. “It just isn’t fair“, he said, “and we can’t do anything about it“. I disagree. You CAN do something about it.

How to solve this dilemna.

  • In the short-term, send this Circular.
  • In the long-term, work out a plan-of-attack that will change the Car Park Chatter among parents from
    * “If you can’t afford the school fees, don’t pay them. They won’t kick Amy out of school” to
    * “You’d better make a payment arrangement or do something because, although they won’t kick Amy out of school now, they will sue YOU after she’s left … IF they think you could afford to pay but aren’t“.

And you only have to get firm with a few (very few) exited families and it won’t take long for word to get around. (That’s how one Catholic College improved their collection results from 79% to 106% in one year. They simply worked out a plan-of-attack, ‘chased’ a few selected exited families and collected more fee payments that had been raised that year!) more details …


This simple strategy
– allows schools to show compassion to families in genuine poor financial circumstances, while, at the same time
– changes “Car Park Chatter” so that the (few) families intent on doing the wrong thing (not paying) realise that there WILL be consequences later.

A nice little twist of the phrase
“wait til your Father gets home” to
“wait til she leaves School“.

By | 2017-07-20T00:16:43+00:00 April 5th, 2015|Uncategorized|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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