How to get debtors to reply to you

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How to get debtors to reply to you

Use time in your favour and put pressure on the debtor!

Timing is everything when chasing slow payers.
So, use time and a basic psychological principle to your advantage and send your reminder (or “heavy” collection notice) so that it gets to the debtor on a Friday afternoon.
Late.

To explain …

  • If you’re writing a letter and the mail will take 2 days to get there … mail it on Wednesday.
  • If the post will be overnight (by using Express Post?) … mail it on Thursday.
  • If you’re emailing them … send it on Friday afternoon … just as you’re closing the office.
  • Same thing if you’re sending a “contact me” text message … send it just as you’re closing the office on Friday.

Why so late?
Because you want them not to be able to do anything about it for two whole days. If they’re like most of us,

  • they’ll worry and fret about it all weekend and, by the time it comes to Monday lunchtime,
  • you’ll have a good idea about their intentions (or lack of ability) to pay.
  • If they don’t respond by lunchtime, they either didn’t get your “message” or don’t care about the account. If they do respond, success, they replied!

In other words,
if the debt’s become so old that you want to send them a Lawyers Letter of Demand, instruct the lawyers to send it

  • as a pdf attached to an email, and
  • mail it

both late on Friday afternoon.

In that way, the debtor will

    • get the email on Friday afternoon (too late to do anything about it, because you’re closed over the weekend) and,
    • they’ll get the letter in the mail on Monday as well.

One action, two hits.
Mean?
A bit perhaps.
Almost always.

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when debtors don’t reply

By | 2017-09-20T10:31:06+00:00 September 8th, 2013|techniques|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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