Most people, when they owe someone money, are extremely conscious of it. AND, if payment of that debt is also overdue, they will feel extraordinarily guilty. (If they don’t, you may want to revisit your trading relationship with them.)
So, if someone owes YOU money, use this to your advantage. Here’s how … Imagine. You’re going to visit an important client. He has a substantial amount owing to you. In other words, an unpaid invoice – he owes you money.
Now, the forthright among us will have no problem asking for payment but many people DO – hence this post. THAT’S who this post is for. It’s about How to raise a sensitive subject with a client WITHOUT risking ANY damage to your relationship with them. Without creating any bad “atmosphere” that may damage goodwill and, ultimately, future business.
Try this …
* putting a hard copy of the unpaid invoice among other paperwork, or
* having a bullet-point list of topics that you want to discuss with him. An agenda of sorts.
* I received an email the other day … “I am seeing Andrew tomorrow and will discuss his account with him then, as best I can“.
* I replied to say … “Easiest way (so you don’t have to raise the topic) may be just to print out a hard copy of the invoice and put it somewhere on the table where he can see it. Of course, if that “subtle ploy” doesn’t work, you WILL have to raise the topic yourself but, that too, will be much easier if the invoice is already out there!“
* The next day, another email came in … “Thanks Michael, appreciate the suggestion! It worked. He paid!“