“I’m your friend, talk to ME”

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“I’m your friend, talk to ME”

Try the “personal appeal” approach when all standard reminders, emails, phone calls (from your “accounts department”) and even letters of demand fail to get payment from slow paying debtors.

It ALWAYS works IF the clients “intent” to pay is there. How do you find out if the client intends to pay or not? Simple. If the client doesn’t respond to this approach then he either doesn’t care, can’t or won’t pay or you have the wrong address. (Or he died!) His non-response to your personal appeal means that it must be one of those.

Put yourself in the debtors head-space for a moment.
Would this approach influence YOU to contact your
creditor if it was you who owed the debt?”.

This is the approach.
By email or letter (speak the good news, write the bad news)

Hi Matt,
I hope this note finds you well?I am writing personally to you in relation to the attached outstanding fees as I am being placed in a difficult position by the other Directors who are insisting that some action be taken for recovery.
The total amount due is $2,462.00. Our normal policy is that if fees are outstanding more than 90 days, either a mutually acceptable arrangement is entered into for payment or legal action is commenced for recovery.
Considering that the amount is now well overdue, I would appreciate it if you could settle the account as soon as possible. If you would like to pay the amount in 2 instalments, I would be happy to accept this also.
I would be most grateful for your return email so that this problem can be resolved and you can advise when the amount outstanding will be settled.
Kind Regards
Margaret Taylor

This client had invoices outstanding since Oct 2010!
The result of that email is that he agreed to pay half now and half next month.

Why does it work so well?

  • is friendly.
  • comes from the person that the debtor has a working relationship with
  • states the facts
  • blames something else for having to chase up the debt (Always be the Good Guy)
  • It offers an ‘out”, a repayment offer, that allows the client to “save face

Try it, but only after the debtor has been “softened” up by your normal account collection processes first.

By | 2017-09-20T10:47:28+00:00 March 30th, 2011|wording|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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