it’s the way that you say it

Home/telephone/it’s the way that you say it

it’s the way that you say it

Thanks a lot … Dad”,

said my oldest daughter when she was 21. But the emphasis was on the words ‘lot’ and ‘Dad’ with a large and overly-exaggerated pause between the two. Her meaning was obvious! (I wouldn’t let her borrow my car to go to one of her very-late-night parties.)

Thanks ….. Thanks a lot, Dad”,

said my 9-year-old son. This phrase, almost exactly the same as the other one, meant something entirely different. The first “Thanks” was emphasized. That was followed by a short pause and then the rest of the words came tumbling out all at the same speed. It was Sunday afternoon. I’d just played a game of football with him.

Same words, totally different meanings.
The tone and the timing.

Be very conscious of these two factors. It’s such a sensitive issue when you’re on the phone chasing slow payers, asking someone to pay an account. Your tone and timing can so easily be misinterpreted.

By | 2017-07-17T08:35:24+00:00 March 24th, 2009|telephone|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

Leave A Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.