leaving messages

Home/techniques, telephone/leaving messages

leaving messages

When leaving a phone message for someone, don’t just call and leave your details. Take these two extra steps and you’ll double your callbacks.

Find out
1. when they’ll get your message, and

2. when they should “be able” to get back to you.

If you just leave your message and details and then hang up, you’re no further forward. You have no feedback, no further knowledge, no outcome. You’ve just left a message. But, try this, a couple of things are likely to happen.

  1. you’ll know when to call them back, and
  2. the person that took the message will say to the debtor “They wanted to know when you’d get in and when you’d be calling them back.”

Most people just call and leave their message. But, before you think that the second question is a bit of overkill, let me tell you about this call.
Me: “Great. Thanks. When do you think she’ll get my call?”
Message Taker: “Oh, she’ll get it this afternoon.”

Logic dictates, then, that she should be able to return my call in a day or two doesn’t it? But, no. I practice what I preach so I asked the next question which was “Thanks. When do you think she’ll be able to get back to me?” I was stunned by the answer. “Oh, not for about two weeks.” (It turned out that the debtor was overseas. She was in hospital in Bangkok. She’d been hit by an elephant! That, believe it or not, is a true story.)

Anyway, by asking those two extra questions, I found out more about the real situation than I would have done if I’d just left a message and hung up. So, as Mitsubishi say in their TV ads, “Please consider”.

By | 2017-08-14T07:19:44+00:00 January 25th, 2009|techniques, telephone|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

Leave A Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.