What you would like me to say?

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What you would like me to say?

Your account customer has an overdue invoice.
He hasn’t replied to your reminder emails or letters.
Your phone messages aren’t being returned.
His mobile’s always “out of range” or busy.


What to do?

Try this.  (An email or letter work just as well.)

Hi Martin,

I have to do a report to the Board next week about all overdue accounts where

  • there is no formal payment arrangement in place or, if there is one,
  • it isn’t being maintained.

The two accounts in this category are …

  • ABC SUPPLIES PTY LIMITED:                Amount – $3,236.00 
  • MAINSTAY SERVICES PTY LIMITED:    Amount – $7,132.00 

Payment for both entities has well exceeded the firm’s credit facility. Please advise either

  • when the firm can expect full settlement, or
  • what you would like me to put in this report?


By | 2017-10-13T03:34:35+00:00 September 26th, 2014|techniques|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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