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Training 2019-09-06T07:26:49+00:00

PREVIOUS EVENTS

* Australian Industry Group.
* Association of Consulting Surveyors.
* Australian Consulting * Surveyors Insurance Society.
* Bursars’ Association of New South Wales.
* Catholic Commission for Employment Relations.
* CPA Australia.
* CPA Congress, Melbourne.
* Custom Brokers’ Association of Australia.
* Department of Employment and Education Training.
* Department of State Development.
* Queensland Law Society Symposium.
* Queensland Department of State Development.
* Ray White Corporation.
* Real Estate Institute of Queensland.
* SWAP (Salespeople With A Purpose).
* The Institute of Chartered Accountants in Australia.
* Women’s Network Australia.

ALL WORKSHOPS

PRIMARY FOCUS

The primary focus of all presentations, seminars and In-House Training workshops since we first started running them back in 1991 is to
* show delegates how to set up a collection system from scratch quickly or operate a recently created one,
* give them practical “real-world” skills, solutions and strategies to get more accounts paid on time, and, most importantly,
* explain how to maintain customer goodwill while doing so.

OUTCOMES
* A realistic plan-of-attack is created that addresses each delegates current situation, taking into account staffing, time available, personal preferences and need.
* A “New Customer” procedure customised and designed for each business.
* A procedure for collecting overdue accounts including telephone scripts, email and letter templates for immediate use.

MAIN TOPICS
* Psychology of Debt (Understanding the underlying principles that underpin all successful account collections)
* The New Customer Procedure (how to gently introduce new account customers to a credit facility from first contact.)
* How to “Tidy Up” the existing situation (how to collect present outstandings quickly.)
* Ongoing Collection procedures. (how to systemise ongoing collection procedures and make it a “No Brainer”.)

SKILLS LEARNT
* Effective and time-efficient account collection procedures.
* Practical Collection Techniques.
* Advanced telephone skills and techniques.
* How to customise a collection procedure.
* When and how to apply certain collection strategies.
* How to get additional help when needed.
* How to deal with problem accounts.