say “CONFIRM”, not “advise”

Home/wording/say “CONFIRM”, not “advise”

say “CONFIRM”, not “advise”

collecting overdue invoices? try this phrasingHow can you follow up a payment promise that hasn’t been kept WITHOUT becoming aggressive and risking client upset?
In other words, when you get a broken promise to pay – what should you do? What to say. How to say it.

Some creditors call and say “You said that you were going to pay your invoice on Friday and you didn’t”. A bit confrontational. Don’t you agree?

So, put it in writing. Send an email along these lines …

Dear Mr Bloggs,

Records indicate that you were going to settle payment of the attached May invoices last week. Are you still in a position to settle them shortly?

Please confirm.

Principles applied


By | 2017-07-13T08:51:39+00:00 October 8th, 2014|wording|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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