How can you follow up a payment promise that hasn’t been kept WITHOUT becoming aggressive and risking client upset?
In other words, when you get a broken promise to pay – what should you do? What to say. How to say it.
Some creditors call and say “You said that you were going to pay your invoice on Friday and you didn’t”. A bit confrontational. Don’t you agree?
So, put it in writing. Send an email along these lines …
Dear Mr Bloggs,
Records indicate that you were going to settle payment of the attached May invoices last week. Are you still in a position to settle them shortly?