Muhammad Ali once said “It isn’t the mountains ahead that wear you down. It’s the pebble in your shoe.” Same thing with collections.
You don’t have to be “tough and firm” to get accounts paid. You don’t even have to be particularly “good at debt collections” to get invoices paid more quickly. But you do have to “Become Very Hard To Ignore“. To be persistent. To let your customers know, subtly, that you’re simply not going to go away until the account’s been paid.
It’s doing lots of the “little things” and thinking outside of the box that gets your invoices paid before other creditors.
* If a debtor emails you and says “I’ll pay this on Friday”. Reply on Thursday and say “Noted. Thank you“. (They’ll know why you’re contacting them … then.)
* If a payment arrangement’s made and the next instalment’s due on Friday, email (or sms) them on Thursday and say “Thanks for keeping to our arrangement“.
* If payments are due at the end of the month, email them on 25th to remind them! (see what effect THAT one tactic had at one client!)
* If the accounts payable clerks giving you a hard time, write to her boss.
* Use Fear Of The Unknown