Something to think about.

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Something to think about.

get friendly with the receptionistGet on friendly terms with the person you leave a message with. AND, get their FIRST name.

Imagine this:
You get a phone call.
It’s for someone else.

You take a message.
You give it to the person it was meant for.
The next day, the same person calls back.
They greet you by your name (because you innocently gave it to them when they called the first time).

Them: “Were you able to pass my message on?”
You: “Yes, I did.”
Them: “Do you mind if I ask you to get them to call me back again?”
You: “Of course not.”
Them: “When should they get my message?”
You: “I’ll pass it on straight away”.
Them: “Fantastic. Thanks

[your name]”

Q: Now, how would you feel if they call you back again? AND call you by your first name again.
A: Most people don’t get upset at the person calling in, but they DO get upset at the person who didn’t return the call. Irritated even. After all, it’s YOU that’s taking the calls. And, if this happens a few times …

So, could this be an excellent collection tactic to get someone in the debtors business (the receptionist perhaps?) chasing the debtor for you as well? They needn’t know anything about the debt, but they certainly CAN nag the person who didn’t return your call to call you back! And, believe me, they do.

By | 2017-07-13T08:51:39+00:00 December 18th, 2014|Uncategorized|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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