Sometimes, the less said, the better

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Sometimes, the less said, the better

I could not care lessWhenever all of your ‘collection’ attempts (emails, letters, phone & text messages .. ) have been ignored, sometimes, the less said, the better. This almost always gets a response … but only IF you follow all of the 6 steps below, ALL of them. It’s simple psychology.

Why this works.
* It’s a slap in the face. It’s short. To the point.
* It’s only 3 one sentence paragraphs.
– 1st one – states the fact.
– 2nd one – states what’s about to happen.
– 3rd one – is really saying “what happens next is up to you“.
* The message is sent twice …
– the “vague” email on Thursday – which just has to be opened – read the wording. Wouldn’t you?
– the letter on Friday. (If the debtor decides to do nothing on Friday, he’ll fret about it all weekend and then comes the letter … on Monday!)
* The email is from someone else. This tells him that you REALLY don’t care anymore what he does.
* It doesn’t invite any discussion.

STEP ONE – Prepare a snail-mail letter with this wording.

Dear Mr Bloggs,
Overdue Account – $14,623.44

Payment of the above amount is now well overdue.
On Thursday, 05 February, this matter is to be given to our solicitors to pursue payment on our behalf in whatever manner they deem necessary.
We now leave the future course of this matter entirely in your hands.

Yours sincerely,

STEP TWO – Save the letter as a pdf.

STEP THREE – Have your Receptionist, PA, Secretary or someone else in your business send an email with the pdf attached using this wording (nothing else) …

Dear Mr Bloggs,
The attached file is self-explanatory.


STEP FOUR – Send the email on a Thursday.

STEP FIVE – Post the letter version the next day, on the Friday.

STEP SIX – 4 or 5 days AFTER the deadline (if the debtor hasn’t responded by then) instruct your solicitor to send them a 7-Day Letter of Demand. Do absolutely nothing at all until then. Even to the point of not returning the debtors first phone call.

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By | 2017-07-20T00:32:01+00:00 January 28th, 2015|Uncategorized|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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