“When did Mr Jones say he’d be paying his account?”, asked the Office Manager.
“He said that he’ll be looking at it straight away”, replied the debtor.
Answers like that are absolutely USELESS. Phrases like
* “I’ll look at it as soon as I can.”
* “I’ll look at it straight away for you.”
* “I’ll do what I can for you.”
are all pretty meaningless. They’re non-specific.
Most times, debtors do mean what they say and they will look at it as soon as they can. But a myriad of things could distract them from doing so. (Christmas, for example!) If that happens to you, try repeating their “promise” back to them by saying something along the lines of
“Great. Today’s Monday, so if he’s looking at it straight away, we should have it in our Bank Account on Tuesday, or Wednesday at the latest, SHOULDN’T WE?”
All they’ve got to say is “Yes” and you have a definite “here by” date. A promise. Measurable and – “chaseable” if not kept.