Telephone Skills – Always Get A “Here By” Date

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Telephone Skills – Always Get A “Here By” Date

don't accept any bxxxshxx - get a definite HERE BY date!!
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When did Mr Jones say he’d be paying his account?”, asked the Office Manager.
He said that he’ll be looking at it straight away”, replied the debtor.
Answers like that are absolutely USELESS. Phrases like
* “I’ll look at it as soon as I can.”
* “I’ll look at it straight away for you.”
* “I’ll do what I can for you.”
are all pretty meaningless. They’re non-specific.

Most times, debtors do mean what they say and they will look at it as soon as they can. But a myriad of things could distract them from doing so. (Christmas, for example!) If that happens to you, try repeating their “promise” back to them by saying something along the lines of
Great. Today’s Monday, so if he’s looking at it straight away, we should have it in our Bank Account on Tuesday, or Wednesday at the latest, SHOULDN’T WE?

All they’ve got to say is “Yes” and you have a definite “here by” date. A promise. Measurable and – “chaseable” if not kept.

By | 2017-09-20T12:54:04+00:00 June 18th, 2010|telephone, wording|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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