Text Messages Work

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Text Messages Work

VERY RECENT CASE STUDY – Wednesday, 18 September 2019 – 1.45pm

1  The debt had been factored.  About $35,000. (Factoring is where a third party pays the creditor on behalf of the debtor. The debtor can then ‘pay off’ the debt monthly to the Factoring Company. BUT, if a debtor stops paying, the Factoring Company can claim the remaining balance back from the creditor.)

2  The debtor, yesterday, owed two payments of $7,200.

3  He had NOT replied to many very firm follow up emails and phone calls from the Factoring Company.

4  My client is the creditor.  I phoned the debtors mobile and left a message to call back.  I then sent this text message …

Thu, Sep 19, 3:12 PM – email from the Factoring Company to say …

Use text messages – they work.  This debtor responded to the text message where all other contact attempts by the Factoring Company had failed. 

The rules are simple.  Be polite.  State the facts.  Use plain English. Use CAPS. Explain consequences.  Be approachable.

You’ve got a mobile. You can easily ignore a phone message and may not even open VoiceMail (a bother) but you WOULD open a text message if one arrived at your phone right now … wouldn’t you?

Same point in THIS BLOG POST, written 10 years ago.  Aren’t you using texts yet?  Why Not?

By | 2019-09-25T05:59:08+00:00 September 19th, 2019|Uncategorized|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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