A Case Study (Part 1) – too many broken payment arrangements.
The purpose of this case study (outcome not known at the time of writing) is to show the reasoning behind the steps taken to recover an old account payment. BACKGROUND The account was well overdue. [...]
“No one returns my calls anymore.”
“I leave message after message and no one ever calls me back!” Sound familiar? Voicemails are great, but not so much when “chasing” slow payers. This will help. GET VOICEMAIL BASICS RIGHT 1 Keep it [...]
What to say … ?
When phoning an INDIVIDUAL - for the very first time Apply the “Assumption of Innocence”. Don’t actually ask why the account hasn’t been paid at all. Assume it’s on the way, or, at the very [...]
What killed the cat?
You KNOW the answer. Curiosity. One of the definitions of curiosity (English/Oxford Dictionary) is “a strong desire to know or learn something”. These 6 short blog posts explain how to use this seldom-used aspect of [...]
Collect All Payments As Soon As Possible – While You ARE The Good Guy
Once upon a time … THE DAY THE COMPLAINT IS SERVED ON THE CLIENT "Boy. Am I in big trouble. I never should've sold those pulleys without checking." NEXT DAY - "I forgot that I'd [...]
Collecting Accounts Using a Voice Memo.
A recorded voice memo attached to an email is almost ALWAYS opened by the recipient. In other words, if all other contact attempts (phone messages, emails, letters, text messages …) have failed to yield a [...]
