This system collected TOO MUCH money …
BACKGROUNDOrthodontic Practice. 8 branches. Most parents chose to pay monthly. They were sent a monthly coupon book. Of course, many parents forgot or overlooked their payments so Fiona (Receptionist at Head Office) had to chase [...]
Get your iPhone to READ ANYTHING aloud to you
This is NOT one of our normal posts (it’s got NOTHING to do with account collections!) but there’s a little used function on the iPhone that lets you listen to anything displayed on your screen. [...]
A Case Study (Part 2) – too many broken payment arrangements.
The purpose of this case study (outcome not known at the time of writing) is to show the reasoning behind the steps taken to recover an old account payment. To see the background and what [...]
A Case Study (Part 1) – too many broken payment arrangements.
The purpose of this case study (outcome not known at the time of writing) is to show the reasoning behind the steps taken to recover an old account payment. BACKGROUND The account was well overdue. [...]
“No one returns my calls anymore.”
“I leave message after message and no one ever calls me back!” Sound familiar? Voicemails are great, but not so much when “chasing” slow payers. This will help. GET VOICEMAIL BASICS RIGHT 1 Keep it [...]
What to say … ?
When phoning an INDIVIDUAL - for the very first time Apply the “Assumption of Innocence”. Don’t actually ask why the account hasn’t been paid at all. Assume it’s on the way, or, at the very [...]
