When debtors don’t reply …

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When debtors don’t reply …

how to get debtors to reply to you ...1:  Send an email like this.
Dear Ms Bloggs,Please contact me by 2.00pm, Thursday, 08 July as I’m obliged to send you a formal Letter of Demand by the end of this week according to the firms Credit Policy. If I do not hear from you by then, I will be left with no alternative. Regards, Gwen Iveer

Why it works
* It gives a precise and unusual deadline
* It warns them that bad things are going to happen if they don’t reply to this email.  But they don’t know exactly how far you may go to recover payment.
* It blames “Credit Policy”, leaving you as the Good Guy. That is, you are still approachable at this stage. You have “no alternative” what to do next.

OR …

2:  Send a text message to their mobile saying … 
Hi, please contact me re NAME OF THEIR BUSINESS at Camelots Pty Ltd on (02) 1234-5678 or by email to g.iveer@camelots.com when free. Regards, Gwen Iveer.

This will only work if …
1: You have their mobile number on file.
2: They know who you are because you’ve been trying to contact them before.

Why this works
* It’s non-threatening or specific (in case a third party should read the message)
* They will know the reason for your message as the name of their business is mentioned in the text.
* A text message is something they’re bound to read (curiosity) – far more effective than yet another message left for them on their voicemail.

OR …

3: Send them the email AND the text message!
If they don’t reply to either, they’re either
* away, 
* on vacation,
* dead, OR 
* deliberately avoiding contact, in which case … on to the next step …

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how to get debtors to reply to you

By | 2017-07-13T08:51:40+00:00 September 19th, 2013|techniques|0 Comments

About the Author:

Have you ever wondered why a client does business with you and then ignores your invoice like they had no intention of paying it in the first place or they treat you like their own personal line of credit, leaving YOU dangling, waiting months for their payment? Unfortunately this situation is all too common and can even be puzzling for the most experienced business owner. If you’ve ever had to handle outstanding accounts or you are just so over non-payers, then we can help. Real-world skills, solutions, tips & strategies to get more accounts paid on time, and, most importantly, how to maintain customer goodwill while keeping YOUR cash flow in the positive. You will find the blog posts helpful but to get real results, contact us by using any of the forms on this site, by email or by phone. I’ve been involved in the management of accounts for over 30 years, heard every excuse in the book, can spot a non-payer at 20 paces. Finance Companies in the 70s (systematic, tough), professional firms in the 80s (no systems, too gentle) and, since then, just about every other sort of business you can think of. I’ve written books on the topic, spoken all over the place about it and the blog in this website is my way of “giving back”. I hope you find it helpful.

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