1: Send an email like this.
Dear Ms Bloggs,Please contact me by 2.00pm, Thursday, 08 July as I’m obliged to send you a formal Letter of Demand by the end of this week according to the firms Credit Policy. If I do not hear from you by then, I will be left with no alternative. Regards, Gwen Iveer
Why it works
* It gives a precise and unusual deadline
* It warns them that bad things are going to happen if they don’t reply to this email. But they don’t know exactly how far you may go to recover payment.
* It blames “Credit Policy”, leaving you as the Good Guy. That is, you are still approachable at this stage. You have “no alternative” what to do next.
2: Send a text message to their mobile saying …
Hi, please contact me re NAME OF THEIR BUSINESS at Camelots Pty Ltd on (02) 1234-5678 or by email to email@example.com when free. Regards, Gwen Iveer.
This will only work if …
1: You have their mobile number on file.
2: They know who you are because you’ve been trying to contact them before.
Why this works
* It’s non-threatening or specific (in case a third party should read the message)
* They will know the reason for your message as the name of their business is mentioned in the text.
* A text message is something they’re bound to read (curiosity) – far more effective than yet another message left for them on their voicemail.
3: Send them the email AND the text message!
If they don’t reply to either, they’re either
* on vacation,
* dead, OR
* deliberately avoiding contact, in which case … on to the next step …
how to get debtors to reply to you